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Refund and Returns Policy

Thank you for shopping at 24 e Baazar (https://24ebazar.com/). We are committed to providing you with the best possible shopping experience and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase; we offer a 15-day return and refund policy.

Please read the following terms and conditions carefully to ensure a smooth return process:

(Box opening video proof required.) Please take a short video when and before opening the Shipping Box.

  1. Eligibility for Returns:
    Product Defective, The product was damaged at the time of receipt; the product was incorrect. Did not receive the product within 7 days.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Returns are accepted within 15 days from the date of purchase. The deadline for canceling an order is 15 days from the date on which you received the goods.

  1. How to Initiate a Return:
    Contact our customer service team at [email: support@24ebazar.com / WhatsApp Phone Number – 8337080789] to initiate the return process.

Provide your order number, the name of the item you wish to return, and the reason for the return.

  1. Return Shipping:
    Customers are responsible for the cost of return shipping (₹50) unless the return is due to an error on our part or a defective product. We recommend using a tractable shipping service to ensure that your return is received.

If the product is defective or any part missing, we will must bear the return issue by our partner courier.

  1. Inspection and Processing:

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. (the item must be unused, in its original packaging, and in the same condition as when you received it.)

If the return is approved, a refund will be processed to your original method of payment within 3 business days.

  1. Refund Method:

Refunds will be issued in the same form of payment used for the original transaction.

  1. Exclusions:

Certain items may not be eligible for return, such as undergarment products. Products marked as final sale are not eligible for return or refund.

  1. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product.

Provide detailed information (Box opening video proof required) photos of the damaged or defective item.

  1. Cancelations:

You have right to cancel the order. If you need to cancel an order, please contact us as soon as possible (within 24 hours) after the order.

Once an order has been shipped (handover to the courier), it cannot be canceled, and the standard return policy applies.

  1. Contact Information:

If you have any questions or concerns about our return and refund policy, please contact us at [Email: support@24ebazar.com/ Phone Number/ WhatsApp: 8337080789 ].
We reserve the right to update or modify this return and refund policy at any time without prior notice. Please check our website for the most up-to-date information.
Thank you for choosing Viral Baazar. We appreciate your business and are here to assist you with any inquiries regarding our products and services.

Contact Details

support@24ebazar.com

Phone /WhatsApp: 8337080789

Effective Date: January 1, 2024

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